Project Echo vs Canny
Canny is a mature customer feedback platform with strong AI capture and enterprise integrations. Project Echo is a simpler feedback, roadmap, and changelog loop with a generous free plan and flat Pro pricing. Here’s an honest side-by-side.
Pricing comparison
Canny bills primarily by tracked users (people who submit, vote, or comment). Project Echo does not charge per user — Free and Pro are flat.
Project Echo
Unlimited users — no tracked-user meter
Unlimited workspaces, boards, team members, and end-users. Feedback portal, roadmap, changelog, API, MCP, and webhooks included.
Flat price — does not scale with users
Or $290/year (~$24/mo). Custom domain, remove branding, and Pro features (some still rolling out).
Canny
Tracked-user cap on free
Core feedback loop with a small tracked-user allowance (around 25). Unlimited posts and boards; admin seats limited on free.
Scales with tracked users
About $79/mo billed annually or $99/mo monthly for ~100 tracked users included. Price rises as tracked users grow. Project management integrations and AI tools on paid tiers.
As engagement grows, Canny’s bill typically scales with tracked users. Project Echo Pro stays at a flat monthly or annual price regardless of how many end-users participate.
Feature comparison
An honest look at what each product offers today. “Coming soon” and plan badges mean the capability is planned or gated — not a full checkmark. Rows are only included when we could verify the competitor’s side from public product or pricing pages.
| Feature | Project Echo | Canny |
|---|---|---|
| Pricing & limits | ||
Pricing model | Flat (Free / Pro) | Tracked users |
Unlimited end-users on free Canny free is capped by tracked users. | Yes | No |
Unlimited boards on free | Yes | Yes |
Unlimited team members / contributors Canny unlimited contributors; owner/manager seats are limited by plan. | Yes | Yes |
Unlimited workspaces | Yes | Partial |
Unlimited feedback posts | Yes | Yes |
Paid plan starts at | $29/mo | ~$79–$99/mo |
Price stays flat as users grow | Yes | No |
| Feedback collection | ||
Public feedback portal | Yes | Yes |
Voting on requests | Yes | Yes |
Comments & discussion | Yes | Yes |
Internal notes / private comments | Yes | Yes |
Multiple boards | Yes | Yes |
In-product / SaaS embed | Yes | Yes |
Guest posting without account Both support lower-friction capture depending on portal settings; Canny historically emphasizes email-identified posts. | Partial | Partial |
Similar-request detection while typing | Yes | Yes |
AI Autopilot capture from support/calls Canny Autopilot is a clear differentiator for ingesting feedback from tools like Intercom, Zendesk, and Gong. | No | Yes |
| Roadmap & changelog | ||
Public roadmap | Yes | Yes |
Private / internal roadmap | Yes | Yes |
Public changelog | Yes | Yes |
Close the loop when features ship | Yes | Yes |
| Branding & portal | ||
Custom domain | Pro | Paid |
Remove vendor branding | Pro | Business add-on |
Mask identities on public surfaces | Yes | Partial |
| Team & permissions | ||
Invite the whole team | Yes | Yes |
Granular user permissions | Coming soon | Paid / Business |
Custom admin roles | Coming soon | Business |
| Integrations | ||
Slack | Yes | Yes |
Notion sync | Yes | Partial |
Webhooks | Yes | Yes |
Project tools (Jira, Linear, etc.) Canny’s project-management integrations are more mature today. | Coming soon | Pro+ |
CRM (HubSpot, Salesforce) | Coming soon | Business |
Zapier / automation hubs | Partial | Yes |
| API & agents | ||
REST API | Free | Paid |
MCP server for AI agents Both expose agent-friendly surfaces; Project Echo includes API & MCP on the free plan. | Free | Yes |
| AI & automation | ||
AI feedback discovery Autopilot | No | Yes |
AI smart replies / summaries | No | Pro+ |
Automation rules | Partial | Pro+ |
Request scoring / prioritization | Yes | Yes |
| Enterprise & revenue | ||
SSO | Coming soon | Business |
MRR / revenue attribution | Coming soon | Yes |
Custom user properties / segmentation | Coming soon | Pro+ |
Custom SMTP | Coming soon | Partial |
Long track record / large customer base Canny has years of market presence; Project Echo is newer and shipping quickly. | No | Yes |
| Privacy | ||
Public identity masking | Yes | Partial |
Internal-only notes | Yes | Yes |
When should you choose Canny?
1. You need Autopilot-style capture from support tools
Canny Autopilot is a clear differentiator for ingesting feedback from tools like Intercom, Zendesk, and Gong. Project Echo does not offer that capture layer today.
2. You want a long-track market leader
Canny has years of market presence, a large customer base, and mature project-management and CRM integrations on paid tiers.
3. Tracked-user pricing matches your volume
If your tracked-user count stays modest, Canny’s Pro tiers can be a reasonable fit — especially when you need their AI and integration depth.
4. You need Business-tier governance now
Canny’s Business features (roles, SSO, CRM) are more mature today than Project Echo’s coming-soon enterprise checklist.
When should you choose Project Echo?
1. You want unlimited users without a meter
Project Echo Free includes unlimited end-users, boards, and team members. Canny Free is capped by tracked users, and paid plans scale as engagement grows.
2. You want flat Pro pricing
Project Echo Pro is a flat $29/mo (or $290/year). It does not rise when more customers vote or comment.
3. You want API and MCP on Free
Project Echo includes REST API, MCP, and webhooks on the free plan. Canny’s API access is on paid tiers.
4. You want a simpler feedback → roadmap → changelog loop
If you do not need Canny Autopilot or a large enterprise integration catalog yet, Project Echo covers the core SaaS feedback loop with less pricing complexity.
Ready to make the switch?
Leave tracked-user pricing behind. Sign up free with unlimited users, or book a founder demo for a guided walkthrough.
